At Broader Custom Woodworks, we are dedicated to ensuring our customers' satisfaction with their purchases. While items are non-refundable, we are committed to working closely with each customer to find a suitable solution that is mutually beneficial.

Our process:

Contact Customer Service: To address any issues or concerns, please get in touch with us at broadercustomwoodworks@gmail.com. Provide your order number and a detailed description of the problem you are facing.

Case Evaluation: Our team will carefully evaluate your case and discuss potential solutions with you.

Resolution: Depending on the circumstances, we will work closely with you to find a suitable resolution. This may include product replacements, exchanges, or other alternatives to ensure your satisfaction.

Exceptions:

Custom or Personalized Items: Items that have been custom-made or personalized may not be eligible for return unless there is a manufacturing defect or an error on our part.

If you have any questions or concerns about our policy or need assistance with a specific issue, please feel free to reach out to us at broadercustomwoodworks@gmail.com.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact our team for the most up-to-date information.